Your Return Rights, Simply Put
You have 30 days from delivery to return any item for a refund or exchange. If something isn't right, we're here to make it easy.
Eligibility Requirements
To qualify for a return, please make sure:
- The item is unused, in its original condition, and in its original packaging.
- You include your order number or proof of purchase.
- Note that gift cards, personalised items, and anything marked "final sale" are not eligible for return.
How Refunds Work
We'll inspect your return as soon as it arrives and email you to confirm. Approved refunds are returned to your original payment method within 5–10 business days. Allow a few extra days for your bank to process it.
Exchanges
We offer free exchanges for a different size or color, subject to availability.
Starting Your Return: Three Simple Steps
- Step 1: Email Contact@MirMadina.Shop with your order number and the reason you'd like to return.
- Step 2: We'll send you the return address and full instructions.
- Step 3: Pack the item securely and send it back.
Please reach out before sending anything back — returns made without prior contact may not be accepted.
Received Something Damaged or Incorrect?
Contact us within 48 hours of delivery, and include photos. We'll arrange a free replacement or issue a full refund at no cost to you.
Who Covers Return Shipping?
| Reason for Return | Shipping Cost |
|---|---|
| Damaged, faulty, or wrong item | Covered by us |
| Change of mind or other reasons | Paid by the customer |
Need help with a return? Email Contact@MirMadina.Shop — we respond within 24–48 hours.